• A PC running a Microsoft operating system (Windows XP SP3, Windows Vista, or Windows 7)
• The browser “Internet Explorer” (version 7 or above)
• An internet connection
• The link to your SmartLink Server
• A valid Smartlink Certificate (see next question)
• A valid Smartlink Account (Username and Password)

1. Click here to download the Smartlink certificate installer
2. Run the downloaded application
   (If your PC is protected by an antivirus program you could see a warning message. Please allow the execution of the program. Our application is virus free.)
3. Click on “Import Smartlink Certificate”
   (If your PC is protected by a firewall you could see a warning. Please allow the application to use your internet connection.
4. You could get an additional warning from your browser asking you to confirm that you want to install the certificate. Please click on yes to complete the setup

Yes you can. Use the following username and password to access SmartLink in “Demo” mode

Username:user

Password:user

Smartlink uses .NET Framework 3.5 that is usually installed on all PCs running Windows XP SP3, Windows Vista and Windows 7. If you see any error reporting that you .NET framework is not up-do-date, please ask your administrator to update your operating system.

The installation of the certificate failed or your certificate is not valid anymore. Try to reinstall the certificate or contact Software Team for support

The SmartLink client uses ports from 20001 to 20010 with both TCP and UDP protocols. If your PC is running behind a firewall and/or a router, you have to set a port forwarding chain to reach your PC or you need to allow the traffic on these ports

Without the UDP protocol you can still use all functionality of SmartLink, but you will not be able to see the real time waves.

SmartLink is a XBAP application type. If this application type is disabled SmartLink will not work. To enable XBAP follow these instructions:

1. Open Internet Explorer
2. From the Menu “Tools” select “Internet Options”
3. Click on the “Security” tab
4. Click on “Custom Level”
5. Find the setting “XAML Browser Applications” and enable it
6. Click on “Ok” (twice) to confirm and close the settings windows